
For a detailed breakdown of our terms, please visit our full Shipping Policy.
1. Tailoring & Processing
- Timeframe: 8–10 business days (Mon–Fri).
- Cut-off: Orders placed after 12:00 AM EST will be processed the following business day.
- Craftsmanship: Every Morrahome shade is custom-made to your specifications, including rigorous quality control and professional packaging.
2. Transit & Delivery
- Shipping Time: 5–8 business days.
- Global Carriers: We partner with DHL Express, FedEx, UPS, and USPS to ensure reliable door-to-door service with full tracking.
3. Total Delivery Window
Estimated Arrival: 13–18 business days.
Important Policy Notice
Customized Order Policy:
For customized shades, we usually will not accept returns.
Our Recommendation:
We sincerely wish you to order Fabric Swatches before ordering customized shades to ensure texture and color meet your expectation.
View the complete Returns & Refunds Policy.
Our Warranty Promise
Morrahome provides a 1-Year Free Limited Warranty (with an optional 3-year extension) to ensure your custom window treatments are free from manufacturing and material defects.
What is Covered
- Manufacturing Defects: Non-human-caused structural failures occurring during normal use.
- Core Components: Malfunctions in internal lift systems, track rollers, or factory assembly issues.
What is Not Covered
- Normal Wear & Tear: Natural fading from sunlight, minor fabric fraying, and standard aging of mechanical parts.
- Improper Use & Accidents: Damage from water, pets, extreme temperatures, unauthorized modifications, or improper installation.
For full details, please visit our Warranty page.